We want our customers to be happy with their purchase of Aca Joe products. If you are not completely satisfied we will do our very best to accommodate a replacement product or credit refund.
You are welcome to exchange any unwanted products free of charge, provided that:
- We offer 30 day returns/exchanges, and 14 day refunds for any product purchased in store and online. Returns can be lodged through the ‘Contact Us’ tab on our website.
- Where applicable, the product must be in its original packaging with all seals intact as at the point of sale.
- The goods are unused and undamaged.
- All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
- Aca Joe reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.
Should a product be defective we are happy to assess the defect and perform the following:
- Repair the identified defect.
- Exchange the defective product.
- Aca Joe reserves the right to elect whether the product should be repaired or exchanged based on a physical inspection of the defective product.
A product defect specifically excludes damage arising from the following:
- Damage arising from normal wear and tear,
- Damage arising from any alterations to the product,
- Damage arising from negligence, incorrect use or abuse of the product,
- Damage arising from inadequate care that could reasonably be expected.