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Get your gift together and get your orders in before the 17th in order to have your Aca Joe iconic pieces ready and wrapped in time for Christmas.

We want our customers to be happy with their purchase of Aca Joe products. If you are not completely satisfied we will do our very best to accommodate a replacement product or credit refund.

You are welcome to exchange any unwanted products free of charge, provided that:

  • We offer 30 day returns/exchanges, and 14 day refunds for any product purchased in store and online. Returns can be lodged through the ‘Contact Us’ tab on our website.
  • Where applicable, the product must be in its original packaging with all seals intact as at the point of sale.
  • The goods are unused and undamaged.
  • All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
  • Aca Joe reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.

Should a product be defective we are happy to assess the defect and perform the following:

  • Repair the identified defect.
  • Exchange the defective product.
  • Aca Joe reserves the right to elect whether the product should be repaired or exchanged based on a physical inspection of the defective product.

A product defect specifically excludes damage arising from the following:

  • Damage arising from normal wear and tear,
  • Damage arising from any alterations to the product,
  • Damage arising from negligence, incorrect use or abuse of the product,
  • Damage arising from inadequate care that could reasonably be expected.
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