We want our customers to be happy with their purchase of Aca Joe products. If you are not completely satisfied we will do our very best to accommodate a replacement product or credit refund.

You are welcome to exchange any unwanted products free of charge, provided that:

  • We offer 30 day returns/exchanges, and 14 day refunds for any product purchased in store and online. Returns can be lodged through the ‘Contact Us’ tab on our website.
  • Where applicable, the product must be in its original packaging with all seals intact as at the point of sale.
  • The goods are unused and undamaged.
  • All returned goods are inspected to ensure that they are undamaged, unused and in the original packaging.
  • Aca Joe reserves the right to refuse a return if the product shows signs of use, has been damaged or is not in the original packaging.

Should a product be defective we are happy to assess the defect and perform the following:

  • Repair the identified defect.
  • Exchange the defective product.
  • Aca Joe reserves the right to elect whether the product should be repaired or exchanged based on a physical inspection of the defective product.

A product defect specifically excludes damage arising from the following:

  • Damage arising from normal wear and tear,
  • Damage arising from any alterations to the product,
  • Damage arising from negligence, incorrect use or abuse of the product,
  • Damage arising from inadequate care that could reasonably be expected.
Iconic Style Champions!
Join our league of style champions for the classic end-of-season clearance with 40% OFF our Winter '23 Collection.
Close